Return & Refund Policy
Return & refund policy
By placing an order through Beardistic, you agree to the return and refund policies outlined below. These policies apply to orders shipped within the United States.
30-day return policy
You may request a return within 30 days of receiving your order. To be eligible, the item must be in its original condition—unused, unworn, with tags, and in its original packaging. Please also retain your receipt or proof of purchase.
Missing your return label?
No problem—our packages do not include return labels by default. If you need to return or exchange an item, simply email us at support@beardistic.com and we’ll assist you through the process.
How to return an item
To start a return, contact us at support@beardistic.com with the following information:
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Your order number and full name
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Proof of purchase (such as a screenshot of your order confirmation)
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The reason for your return
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A photo or video of the item if it’s damaged or defective
Once your return is received and confirmed—typically within 24 hours—you’ll receive an email update. If a refund is approved, it will be issued within 14 days. Depending on your bank or credit card provider, it may take an additional 3–5 business days for the funds to appear in your account.
Damaged or incorrect items
We accept exchanges for items that are defective, damaged, or not as described—including incorrect sizing. If this applies to your order, please contact us at support@beardistic.com and we’ll help resolve the issue.
Exchanges
We only offer exchanges for items that are defective, incorrect, or not the right size. If you’d like to request an exchange, contact us at support@beardistic.com.
Customers will not be charged return shipping for defective or incorrect items.
Refunds
Once we’ve received and inspected your returned item, we’ll notify you of the refund status. If approved, a refund will be issued to your original payment method within 14 days. Please note that bank or card processing times may vary.
Order cancellations
You may cancel your order within 12 hours of placing it for a full refund. After this period, cancellations are no longer guaranteed, as your order may have already entered production.
Before placing your order, please double-check your shipping address. We are not responsible for delays or losses caused by incorrect or incomplete address information. Thank you for your understanding
H. CONTACT US
Address: 577 Conestoga Rd Villanova, PA 19085, United States
Email us: support@beardistic.com
Business Days: Monday – Saturday
Hours: 8:00am – 7:00pm (EST)